Exchanges

Simpli does not accept exchanges of food products – coffee, granola, and/or cookies.

Exchanges can be made on accessory products and/or merchandise under the following conditions – product arrives in poor condition at its destination and before

credible evidence presented the same day as the reception of your order. We will not accept exchange requests on the days following the reception of your order.

 Returns

You can return accessory products and/or merchandise within 14 days from the date of reception of your order. In order to make a return, the equipment must be

complete, with all its components and accessories, instruction manual (if applicable), in its original packaging, and in general good condition. It must not have any signs

of use.

You can return it directly in store at the following address: Rua Braamcamp 64, 1250-096 Lisbon. Alternatively, you may send it by mail using the same address.

We will not accept returns under the following conditions:

• If you have removed any labels or opened and used sealed packages with specific quantities. If the item is damaged, or missing its original packaging.
• If the purchased goods have been manufactured or customised according to the consumer’s specifications.

If you wish to make a return following the parameters listed above, please send us an email to info@simpli.pt with the subject line “exchanges and returns”.

How to return a product?

For all return shipmentsthe expenses (including the transport for return) will be borne by the client.

To make a return, simply send an email with the title “Exchanges and Returns” to the email info@simpli.pt.

You must wait for our response before you can return the product.

How will the refund be made?

After the product is received by Simpli, its condition will be checked to ensure that it is acceptable for a refund. The refund will automatically be made to the same card you used to make the purchase. If you used alternative payment methods such as using a payment reference or an MBWay reference, you will need to provide us with your bank details, so we may refund you the amount via bank transfer.

If you have used a voucher the amount will be refunded as well, in case the voucher is still active.

Order cancellation

If there is a problem with your order – such as it being out of stock, lost or damaged during shipping – we will refund you as soon as possible so that you can order from us again.

Whenever possible, you will be refunded in the same method of payment. If you have used a voucher we will first return you a new voucher and afterwards the remaining amount will be refunded.

SIMPLI, Lda.

Rua Braamcamp 64, 1250-096 Lisboa

info@simpli.pt